Return policy
Return policy
Before applying for a return, please read the following return terms and conditions carefully:
Customized curtain products
Size question:
Case 1, the customer provides the size
Customized products are customized according to the size of the customer. If the curtain size and the window are not suitable after receiving the goods, the customer can contact us to send/return the product and pay for modification. Only narrower/shorter changes are not allowed.
Situation 2, our shop provides the size of the ruler service
The size is subject to the order record. If you choose our door-to-door but the size does not match, we will re-provide the curtain with the wrong size for free. Please note that customers should ensure that our staff have a clear understanding of the actual installation position of the curtains when they come to measure, and check the size of the order curtains to avoid problems such as furniture or style mismatch. Customer-made products will not be returned or exchanged.
Chromatic aberration
Cloth products will inevitably have certain color differences due to display differences or cloth batch problems.
Cloth products will not be returned or exchanged due to color difference problems, please forgive me.
If you have any concerns, you can consider purchasing in person at the store, or contact us to arrange to send fabric samples for reference.
Application for return
If customers need to return the product due to quality problems, they can contact us via info@niceperfecthouse.com or Whatsapp 92505750 with the receipt or proof of purchase. To avoid misunderstanding, please do not send back the item without first requesting the return.
Other Category Refunds or Exchanges
We will let you know when your return has been received and inspected and if your refund has been approved. If approved, you will be automatically refunded to the original form of payment. Keep in mind that your bank or credit card company may also take some time to process and mail your refund.